Refund policy

Returns & Refunds Policy

We offer a 30-day return window, which means you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be unworn and unused

  • Be in the same condition as received

  • Include original tags and packaging

  • Be accompanied by proof of purchase

Items that do not meet these conditions may not be accepted.

How to Start a Return

To initiate a return, please contact us at:

support@weararx.com

Include your order number and reason for return.
Returns must be approved before being sent back.

Items sent without prior approval will not be accepted.

If your return is approved, we will provide:

  • Return instructions

  • The correct return address

  • A return shipping label (where applicable)

Return Address

As ARX products are fulfilled by third-party production partners, return addresses may vary by order and item type.
The correct return address will be shared after your return request is approved.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item is:

  • Defective

  • Damaged

  • Incorrect

Contact us within 48 hours of delivery at support@weararx.com with photos of the issue so we can resolve it promptly.

Non-Returnable Items

The following items are not eligible for return:

  • Custom or made-to-order products

  • Items marked as final sale

  • Gift cards

Please contact us if you’re unsure about your item’s eligibility.

Exchanges

We do not offer direct exchanges.

The fastest way to receive a different size or item is to:

  1. Return the original item (if eligible)

  2. Place a new order once the return is approved

European Union Customers (14-Day Cooling-Off Period)

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.

Returned items must meet the same eligibility conditions outlined above.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method

  • Processing time: within 10 business days

Please note:

  • Banks and card issuers may take additional time to post the refund

  • If more than 15 business days have passed since approval, contact us at support@weararx.com

Contact

For any questions regarding returns or refunds, contact us at:

support@weararx.com