Shipping policy
Shipping Policy
Order Processing
All ARX products are made to order.
Orders are typically processed within 2–5 business days before shipping. Processing times may vary during peak periods or due to high order volume.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Shipping Times
Estimated delivery times (after processing):
-
United States: 5–10 business days
-
International: 7–21 business days
Please note that delivery times are estimates only and are not guaranteed.
Shipping Costs
We offer free shipping on all orders unless otherwise stated at checkout.
Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer and are determined by the destination country.
Shipping Carriers
Orders are shipped via trusted third-party carriers. Carrier selection may vary depending on destination, item type, and fulfillment location.
Tracking Information
Tracking details will be provided once your order ships.
Please allow up to 48 hours for tracking information to update after shipment.
Delays
ARX is not responsible for shipping delays caused by:
-
Carrier issues
-
Customs clearance
-
Weather conditions
-
Incorrect or incomplete address information
-
Events beyond our control
If your order is delayed beyond the estimated timeframe, please contact us and we’ll assist where possible.
Incorrect Address or Undeliverable Packages
Customers are responsible for providing accurate shipping information at checkout.
Orders returned due to incorrect or incomplete addresses may require additional shipping fees for reshipment.
Lost or Missing Packages
If tracking confirms delivery but you have not received your package, please contact your local carrier first.
If the issue remains unresolved, contact us at support@weararx.com and we will assist in investigating the issue.
Contact
For shipping-related questions, contact us at: